Keep That Sand In Your Hand: Getting Ahead on a Multi-Agency Account

Excerpt from The Agency Post:

It was the late ‘70s on a warm autumn day in the far reaches of northern New York. The sun glinted off an island of speckled white sand, framed by well-worn boards coated with a fresh, glossy application of spinach green paint.

I’d arrived at the sandbox, only to hear the voice of my kindergarten teacher Mrs. Garman behind me: “Play nicely with each other, kids. I’ll know if you don’t.”

Years later, those simple words of wisdom still hold true in a different type of sandbox altogether – the multi-agency account. Think back to what you probably heard as a five-year-old, and apply them to your world today:

“There are enough toys for everyone.” Sure, you want to earn some good revenue and make a fair profit on the services you’re providing, but stop making those desperate grasps to steal budget allocations or assignments from another firm. Give your client some credit — if there wasn’t room enough for all of you to have a role, you wouldn’t have been invited to play.

“Take turns.” I know, we all love ourselves, our teammates and our work. But you can’t always be in the limelight. Let the other agencies shine when they genuinely deserve the attention, and compliment them on hard-fought wins.

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Read the full column from Mike McDougall at The Agency Post.

Vote! The 2012 Super Poll is Now Open

Losing to Win

"Is winning everything?" The senior vice president of a multinational manufacturer was screaming at the assembled throngs of employees, trying to pump them into a frenzied, feel-good state. "No. Absolutely not!"

Hmmm... what do we have here? Could it be that we have someone sage enough to understand that business, like life, is multifaceted? That it supersedes black-and-white characterizations of how business is built?

"Winning is not everything," he continued, pacing across the stage, the spotlight following his agitated gait. "IT IS THE ONLY THING!"

Ah, we were so close to a dose of humanity. So close.

Let's face it. Winning feels good. Coming in first has been pounded into us since those kindergarten field day races so long ago. You want to be at the top of the podium. You want the promotion. You want that sale.

But chances are, even for the most successful among us, you're going to lose now and then. That's a good thing.

McDougall Travers Collins has been blessed over the past few months, having been awarded assignments from highly respected organizations in sectors ranging from medical technology to financial services to healthcare delivery to automotive industry manufacturing. But we've also lost.

Just a couple weeks ago, we came in second to a well-known NYC-based firm in a competitive bid. Why? They promised the client that they'd land them on the Today Show in six weeks or less. We refused to make similar guarantees, preferring to take a more reasoned and seasoned approach.

In this case, losing made us take stock of how we conduct business. Thankfully, we passed that self-assessment with our heads held high.

But losing also makes you stronger. It makes you more deeply study what went wrong, and what went right. It fortifies your resolve to fight the better fight the next time around. It helps you assess the character of those around you.

Losing, when viewed in perspective, helps build long-term winners.

And that exec who screamed that winning was the only thing? Little did he realize that he had quickly lost that which he most desired: the respect of those in the room. Unfortunately, in his case, winning may always prove elusive.

PR Horror Stories

We recently came across this PR horror story -- is misstep by MCA Records back in the '80s. There's nothing like sending out fake cocaine to get your organization noticed, right?

We need your help identifying other horror stories from the profession. These aren't just to elicit schadenfreude, but to help the next generation of practitioners learn from others' mistakes.

We'll be sharing the best at the Western New York College Media Convention at SUNY Brockport in late February.



So bring them on... the more grimace-inducing, the better!

PR for PR: Why?

Earlier this week, PR News published the transcript of its Advisory Board roundtable, on which I happen to serve. One topic that quickly arose was redefining what public relations is, as well as increasing awareness of the profession.

These have been common refrains since I entered the industry two decades ago. PRSA gave the topics new life when it decided to launch its "PR Defined" campaign in 2011, and it's rare to see a panel discussion that doesn't touch on the subjects.

It would seem we're missing a critical point, one that we'd be remiss for not having in hand with any other program: a compelling, clearly-stated, actionable objective.

Like a group of occupiers in a park somewhere, there seems to be a rash of lukewarm reasons for this questionable behavior. We want a seat at the table. The profession has changed. The average person doesn't know what we do.

Talk is cheap. If you deserved a seat at the table, you'd have it (and quit wasting your time looking for the table; spend it delivering results, and your chair will appear). The profession is of course evolving, and you should be keeping abreast of its advances without thinking your colleagues care about the nuance. And for the love of Pete, just explain what you do; as a communicator, if you can't do this without assistance, don't ever pass a resume by my desk (and maybe think about a new career altogether).

Do I think we should go about our work quietly, or even obfuscate our role in shaping opinion? Hell no. Why else would I give time to leadership roles with PRSA and a range of other organizations that advance the profession? Why would I speak with students about reputation management career options? Why would I have left a corporate marketing role to return to the communications field? I love what I do... what we do.

But at the same time, it would seem many of my colleagues are trying to tell and sell a story to the mass market when they should be focused on more highly-targeted audiences. In an industry where -- in many cases -- we're making magic happen behind the scenes, they want more visible credit and platitudes. They want their Toby Keith moment.

So here's my challenge. Convince me why the man on the street should be able to define public relations any more than he can define actuarial science or materials engineering. Better yet, make be believe that a CEO would rather understand the particulars of what you do versus the results you deliver. Show me that, and we have a ballgame.

CES 2012: Celebrate Discovery

The 2012 Consumer Electronics Show begins next week, much to the delight of the tens of thousands of attendees who will flock to Las Vegas to see the latest and greatest devices that have come to enrich (or dominate) our lives.

I've been fortunate to be part of this throng for years, representing clients such as Yamaha and Turtle Beach as well as driving the show media strategy for Kodak during its digital heyday. In many ways, the work my teams and I did added to the madness, highlighting various technologies and products for members of the international press corps, and in more than a few instances dominating media coverage (no small feat for an event that draws more than 1,000 reporters).

One such device was the Turtle Beach AudioTron, the first-of-its-kind networked home audio player. It was the precursor to Roku boxes, Sonos speakers, Apple TV and other dedicated devices that stream content from the Web to the living room. Holed up in a small conference room, we literally had a line out the door for three days as journalists saw the future of streaming audio... more than a decade ago.

Making room for a new home theater device today, I came across my own AudioTron (which still works flawlessly) and recalled how much buzz the product generated. Why? Because it wasn't developed by an industry giant such as Sony, but a smaller company who had taken a chance on building a better mousetrap.

So here's an inside tip from a CES veteran -- pass through the booths of the industry juggernauts, but spend more time exploring new territory. Walk a bit more slowly among the six-foot tabletop displays that upstarts have paid dearly to obtain. Ask other attendees what's excited them, especially from a conceptual point of view. Purposely seek out prototypes ahead of their time, which can be found lurking in an off-strip hotel suite doubling as a meeting venue.

In an age where there's seemingly little surprise left at major trade shows, thanks to pre-announcements and online leaks, become a hunter. When that little idea explodes onto the market a few years from now, you can claim to have been on the inside from the early days. Therein lies the true excitement of CES -- discovery.

Best of the Holiday eCards

'Tis the season for electronic holiday greetings. We've posted our own "smashing" video card below, along with links to a few other favorites.



Check these out for some more holiday joy!

• American Airlines 
• Haynes and Boone
• World Famous Inc.

Lessons from a Bell Ringer

Ring-a-ling, ring-a-ling. "Merry Christmas!" So went the refrain this morning outside Macy's at Eastview Mall in Victor, N.Y., where McDougall Travers Collins manned a famous red kettle.

Aside from raising a considerable amount of donations for the Salvation Army, we were struck by how much some simple bell ringing -- when done with conviction -- can provide insights into marketing any product or service. 

1. Vary your volume. See those prospects in row 15 of the parking lot? Amplify that ring... make them notice you from afar, so they're ready to give (buy!) when they reach the destination. As they draw near, turn it down a notch, giving them a break from the otherwise earsplitting cacophony. 

2.  Mix up your rhythm. Who wants to hear the same ring pattern time and time again? Throw in a little variety to keep the message fresh, and to prevent your audiences from tuning out. 

3. Find a prop. Sleigh bells? Nah, we went with an old school dinner bell from home. Its silver plating, deep wooden handle, and loud (LOUD!), deep tone made quite an impression versus the standard issue equipment. That, as you might expect, led to more than a few questions, which allowed us to...

4. ... Engage in conversation. Bell ringing is the 18th-century version of social media -- you're not just asking for a dollar or some coins, but trying to strike up a discussion. Once your audience knows there's some substance behind that smile, they're more like to give a little more. 

5. Say thank you to everyone. Everyone, whether they give or not, receives a heartfelt thank you. They've taken the time to listen, whether they wanted to or not, and maybe -- just maybe -- they'll make that donation at another time.

Jumping out of the metaphorical world for a moment, consider giving of your own time or good fortune this week as the Salvation Army makes its final Red Kettle appeal. Click here to learn more!

Chat with us live!

We've just added a new slew of MTC-led presentations and discussions to our calendar for the end of this year and 2012. Glance to your right, and join us in Rochester, Chicago or Austin over the coming months!

Loser (How to Throw an Awards Competition)

ADDYs. Silver Anvils. Tellys. A Lion or two. Winning awards sometimes seems to be an agency discipline unto itself. I know of at least one large firm who employs a full-time awards coordinator. It’s serious business (well, in the minds of some, at least).

I have one question: With all this firepower, with all of this creativity, with all of these resources, why in the name of all things good and great are the majority of awards entries so lackluster?

OK, you’ve caught me climbing onto my soapbox. But stick around for a moment; as a long-time judge for a number of global, regional and local competitions, I’m trying to help.

Just yesterday, I had the opportunity to serve as a judge for a national competition focused on a conservative but somewhat creative industry. The first few entries were duds — the luck of the draw, we figured. As we dug deeper, the entire lot turned out to be just mediocre or less. This marked the second time in recent months where my fellow judges and I deemed no entrant worthy of an award. There was a trend afoot.

Ignore best practices — no one seems to care. Instead, how about I share a few ways to guarantee that your awards entry is tossed aside? With real examples included, yet masked to protect the not-so-innocent, here we go...

Intrigued? Read my full column at AgencyPost.com, which launched today to to equip communications professionals with information and insights that allow them to innovate and drive their own success.