Cleveland Indians Invite Fans to Tweet… in a Suite

I recently wrote a blog post about the Cleveland Indians’ social media presence, mostly around the club’s adoption of Pinterest (which I am still following and enjoying every minute of). Another social media adoption by the Tribe has really got people talking, literally.

The Indians opened the Social Suite in 2010, but this year it has really taken off and become a big element in the club’s marketing mix. The #IndiansSocialSuite invites Tribe fans to participate in a game through social media – inside one of the Indians’ all inclusive suites. Social Suite hopefuls can enter online and share why they would make a great content curator for the day.

Social Suite game winners enjoy the game at the expense of the organization, and are treated to all the finest the ballpark has to offer. This includes a great seat and at times, visits from Mark Shapiro (Indians’ president) and other members of the Tribe family.

ESPN has hailed the Indians’ efforts in optimizing the game experience for fans and quoted Shapiro saying:

“We’re cognizant of the importance of social media as a tool to engage with fans. We now have the opportunity to directly connect to our fans and engage in authentic, two-way conversations. These connections with fans strengthen our brand vision to create memories, connect generations and celebrate families.”

I foresee other clubs adopting social sharing initiatives such as this. Many times, fans feel as though their voices go unheard, but in this case – it’s clear the Indians care about what fans have to say. Giving fans the chance to sound off can only do positive things for the organization, especially when making them feel like a VIP. Cleveland is really serving as an example of the future, and how social media can give businesses a big boost.

Since Twitter came along, I’ve been making connections with the Cleveland baseball scene and participating in the live commentary and conversation. I for one, would be over the moon for a chance to participate in this initiative – and I’d LOVE to meet Tom Hamilton and hear his booming voice in person. Just sayin’.

Follow Katie on Twitter @katie_corbut

Why Rochester?

Last year, I found myself taking a serious look at career opportunities in other markets. Portland. Pittsburgh. NYC. Philly. LA.

But when the smoke cleared, I chose to remain in Rochester.

“I just don’t understand,” came the refrain from recruiters. “What’s so great about that place?”

As attendees at this morning’s Eyes on the Future event know, a response could fill pages, volumes, and shelves. Residents of this region are passionate about extolling the cost of living. Short commutes. Access to world-class healthcare and culture. Top ranked schools. The overall quality of life. [Check out this "Why ROC" compilation from GRE.]

At the same time, the business climate is positive. Despite the well-publicized struggles of Kodak and some other old-line companies, corporations are thriving. Investment capital is available. The “open for business” signs are hung with pride.

Sure, we’re not lying in a bed of roses (or lilacs, as the case may be). From my own perspective, trying to grow a marketing communications firm based on Rochester business alone could be a challenge.

In our first few months of operation, we’ve taken on some incredible locally-based clients, but we’re also doing work with companies in Shanghai.  In Switzerland. Virginia and California. Mexico. How? Despite its location, Rochester’s workforce has a global perspective, honed by decades of executives passing through the ranks of Xerox, Bausch & Lomb and other multinationals, plus mid-sized start-ups of late.

When I first moved from the New York City area to Rochester in 1997, my decision was met with skepticism. “You’ll be back,” was the refrain.

Fifteen years later, when those same friends pay our family a visit, their words have miraculously changed. “How could you ever think of leaving?” they ask. We just hand them another white hot and glass of Finger Lakes wine, and smile.

A Love Letter 15 Years in the Making

“Hello gorgeous. You know, I traveled over 1,000 miles to see you. Stepping through the doors of the hotel, there you were. A decade had passed, but it seemed as if we’d never left each other. Your warm smile, welcome hello, and gigantic embrace welcomed me back, picking up from where we’d left off.” 

Before you starting texting and calling my wife, let me explain.

15 years ago, I found myself surrounded by some of the most brilliant public relations minds in the world. Industry legends and emerging thought leaders would sit down next to me and engage in spirited conversation. We’d debate and discuss our opinions, our profession, and the future of communications, while at the same time forming long-lasting personal connections and friendships. 

These gatherings were occurring in Beijing and Toronto. In Rome and Orlando. In Boston and Lisbon. I’d become a partner in the Worldcom Public Relations Group, the largest partnership of independent PR firms on the planet.

But those relationships extended beyond gathering in person twice each year. We shared information, insights and business. I vividly recall pulling together 18 partners for a same-day, multi-city product introduction – something that would have been next to impossible without this tight-knit team working in lockstep.

So when I left Worldcom in late 2002, recruited from my agency to take a senior in-house role with Eastman Kodak Company, there was more than a little regret and sadness. 

Sure, we saw each other now and then. I gave that speech when you gathered in Australia, sharing advice from the “other” side. We saw each other on the street now and then, with a quick hug at a Silver Anvil evening or PR Week Awards dinner.   

I even flirted with some other groups who claimed to be like you. But it just wasn’t the same. Their ‘partnerships’ were just names on a page. They didn’t know each other the way we did. They didn’t have each other’s interests at heart. They didn’t have your soul.” 

Fast forward to late 2011, when I left my position leading Bausch & Lomb’s global communications and public affairs efforts to return to consulting. My business partner? You guessed it – Bill Collins of Travers Collins, a Worldcom partner whom I’d first met years ago at a meeting in Boston. McDougall Travers Collins was born, and the Rochester office found itself in Worldcom as of March 1.

Last week, I made my way to my first gathering of partners since 2002. The bonds I’d formed from years ago had held strong, with conversations seemingly picking up right from where they’d left off. Better yet, new partners became old friends in a span of days. It was a remarkable experience.

But then again, I’m talking about a remarkable group of individuals and agencies. Agencies with whom we’re now working on projects in China and the UK. Agencies that have opened doors to some of the world’s top media at the blink of an eye. Agencies that are currently assisting a MTC client with one of the most unique challenges of my career (a topic for a later Schism post). Agencies that are acting not as dots on a map, but as vested partners.

“When I returned after all those years, we’d both grown. You’d become more wise. More open to new ideas. And more vivacious than ever before. Is it crazy to love your business partners? Not in this case.” 

My friends, it’s good to be back.

Opting Out of AMC's "The Pitch"

AMC’s much anticipated (or much hyped) reality series “The Pitch” premiered this week, following advertising agencies as they face off to win new accounts.

Much has been written about the series, including a post from our own Kellie Mazur on our sister Smarty Rants blog. The show makes for good TV, but is it real?

In some cases, it can be too real. Want proof? Take a gander at the list of major shops that declined to participate. Taking a concept from a blank page to the real world can be rewarding, enthralling, and often dramatic, but laying out your business strategies, your processes, and your warts for all to see perhaps takes the notion of radical transparency too far.

Coke isn’t letting TV cameras into its vault to film the secret formula, so why should an agency do the same? Publicity? The urge to show their brilliance?  Sheer ego?

Jim Edwards of Business Insider labels those who chose to opt out as cowards. He believes that messages can no longer be controlled.

We beg to differ. While the degree of control has been eroded in recent years, corporations still have a responsibility to guide and shape their message. If you saw one of your associates suddenly begin to live stream a pitch to a major prospect,  you’d probably have his head. So why bring an entire production crew into the mix, and let your approach to securing and retaining business be critiqued by every household with a cable subscription or iTunes account?

I faced the same scenario in 2009, declining to place my then chairman and CEO on the pilot season of CBS Television’s “Undercover Boss.” The unknowns were too great, and the returns too uncertain. I’m a risk taker, but only when I know the odds at the table.

The agencies who said no to “The Pitch?” They’re well known and well respected because they’re stewards of their own brands, acting for themselves in the same way they’d treat their clients (to which I can attest, having worked with a handful of them during my corporate days).

Now isn’t that the type of agency with whom you want to work?