January 5, 2012

PR for PR: Why?



Earlier this week, PR News published the transcript of its Advisory Board roundtable, on which I happen to serve. One topic that quickly arose was redefining what public relations is, as well as increasing awareness of the profession.

These have been common refrains since I entered the industry two decades ago. PRSA gave the topics new life when it decided to launch its "PR Defined" campaign in 2011, and it's rare to see a panel discussion that doesn't touch on the subjects.

It would seem we're missing a critical point, one that we'd be remiss for not having in hand with any other program: a compelling, clearly-stated, actionable objective.

Like a group of occupiers in a park somewhere, there seems to be a rash of lukewarm reasons for this questionable behavior. We want a seat at the table. The profession has changed. The average person doesn't know what we do.

Talk is cheap. If you deserved a seat at the table, you'd have it (and quit wasting your time looking for the table; spend it delivering results, and your chair will appear). The profession is of course evolving, and you should be keeping abreast of its advances without thinking your colleagues care about the nuance. And for the love of Pete, just explain what you do; as a communicator, if you can't do this without assistance, don't ever pass a resume by my desk (and maybe think about a new career altogether).

Do I think we should go about our work quietly, or even obfuscate our role in shaping opinion? Hell no. Why else would I give time to leadership roles with PRSA and a range of other organizations that advance the profession? Why would I speak with students about reputation management career options? Why would I have left a corporate marketing role to return to the communications field? I love what I do... what we do.

But at the same time, it would seem many of my colleagues are trying to tell and sell a story to the mass market when they should be focused on more highly-targeted audiences. In an industry where -- in many cases -- we're making magic happen behind the scenes, they want more visible credit and platitudes. They want their Toby Keith moment.

So here's my challenge. Convince me why the man on the street should be able to define public relations any more than he can define actuarial science or materials engineering. Better yet, make be believe that a CEO would rather understand the particulars of what you do versus the results you deliver. Show me that, and we have a ballgame.

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